Committed to respect, transparency, and the well-being of all.

At Hotel Hicasua, we believe that an authentic hospitality experience is born from respect, integrity, and trust. Our Code of Ethics guides our decisions and behaviors, ensuring that every collaborator, partner, and guest is treated with dignity, equality, and responsibility.

Our Ethical Principles:

• Honesty and Transparency: We always act with the truth, being consistent between what we say and what we do.
• Respect for people and the environment: We promote diversity, reject any form of discrimination, and encourage harmonious coexistence.
• Social and Environmental Responsibility: We care for our natural environment, value the cultural heritage of Barichara, and act in accordance with sustainable development.
• Confidentiality and Proper Use of Information: We protect the personal data of our guests, collaborators, and partners.

Prohibited behaviors:

• Practices of corruption, bribery, or misuse of resources.
• Discrimination, workplace or sexual harassment.
• Misuse of confidential or technological information.
• Undeclared conflicts of interest.
• Acts that damage the image and reputation of the hotel.

If you identify inappropriate behavior:

We invite our collaborators and partners to report it ethically and confidentially through the internal channels defined by the administrative or human resources department.

Hotel Hicasua firmly rejects any form of commercial sexual exploitation of children and adolescents (CSEC) in the context of travel and tourism. In compliance with current Colombian legislation (Law 1336 of 2009 and Law 679 of 2001), we adopt this Code of Conduct as a demonstration of our ethical and legal commitment.

Commitments of Hotel Hicasua:

1. We do not promote, directly or indirectly, activities related to the sexual exploitation of minors.
2. We do not provide information, access, or contact our guests with places or people associated with ESCNNA.
3. We do not allow minors to enter the facilities for the purposes of exploitation or abuse.
4. Our staff is trained to prevent, detect, and act on any signs of this issue.
5. We maintain safe and confidential reporting channels.
6. We inform national and foreign visitors about the legal consequences of child sexual abuse and exploitation in Colombia.
7. We promote a culture of zero tolerance towards this crime in all our spaces and services.

Internal reporting route in case of suspicion:

1. Every employee must immediately report any suspicious case to their immediate supervisor or the person in charge on duty.
2. The management will be notified to proceed with informing the competent authorities:
3. • Child and Adolescent Police
   • Tourist Police
   • Colombian Institute of Family Welfare (ICBF)

Sanctions

Those who engage in activities related to the sexual exploitation of minors will be punished with imprisonment, in addition to administrative and economic sanctions, as established by Colombian law.

This code is part of Hotel Hicasua's commitment to ethical, responsible, and child-protective tourism.

At Hotel Hicasua, we promote responsible tourism that respects the environment, local culture, and the communities of Barichara. That is why we implement sustainable practices that involve everyone: guests, staff, and suppliers.

GUESTS – Rights

• Know our sustainability policies.
• Enjoy the tourist destinations of Barichara responsibly.
• To be informed about sustainable tourism standards.
• To be oriented on good environmental and social practices.
• Receive respectful, safe, and confidential treatment.

GUESTS – Duties

• Use water, energy, and internet efficiently.
• Respect the culture, traditions, and tranquility of the region.
• Comply with environmental and coexistence regulations.
• Properly separate solid waste.
• No smoking in unauthorized areas.
• Reject and report any form of child sexual exploitation or trafficking of wildlife and flora.

COLLABORATORS – Rights

• Receive training in sustainability and tourism quality.
• Know the internal policies and applicable regulations.
• Access a safe, ethical, and discrimination-free work environment.
• Enjoy privacy and respect for your integrity.

COLLABORATORS – Duties

• Do not disclose confidential information.
• Use resources and facilities appropriately.
• Participate in training on sustainability.
• Promote good environmental and social practices.
• Respect the rules regarding the consumption of psychoactive substances.
• Comply with the internal policies of coexistence and respect.

SUPPLIERS – Rights

• Know the sustainability and responsible purchasing policies.
• Receive payments on the agreed timelines.
• To be evaluated without discrimination.
• Participate in sustainability campaigns.
• Access safe and ethical environments.

SUPPLIERS – Duties

• Comply with legal and contractual regulations.
• Ensure the proper handling of chemicals and hazardous waste.
• Do not disclose confidential information.
• Send technical documentation of supplies and equipment.
• Participate in training when required.
• Meet minimum standards for occupational safety and health.

"Our commitment is to build a tourism that respects life, protects the environment, and generates well-being for all."