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Hotel Hicasua · Barichara

Terms and Conditions

1. Reservations

Reservations are confirmed upon receipt of the required deposit or credit card guarantee, according to the contracted rate. The Hotel reserves the right to release an unguaranteed reservation.

2. Check-in and Check-out

  • Check-in: from 3:00 PM.
  • Check-out: by 12:00 PM.
  • Late check-in (after 8:00 PM) must be notified in advance.
  • Late check-out is subject to availability and may incur additional charges.

3. Cancellation Policy

The specific cancellation policy applicable to each reservation is communicated at the time of confirmation and depends on the contracted rate. In general:

  • Cancellations more than 72 hours in advance: no charge.
  • Cancellations between 72 and 24 hours: one-night charge.
  • Cancellations less than 24 hours or no-show: 100% charge of the first night's value.
  • Non-refundable rates do not allow cancellation or modification.

4. Rates and Taxes

All published rates include VAT and the parafiscal tourism contribution (lodging tax) in accordance with current Colombian regulations. The Hotel reserves the right to modify rates without prior notice, except for already confirmed reservations.

5. Pets

Pets are welcome upon prior request and are subject to an additional charge. Guests are responsible for any damage caused by their pets. Please check availability and fee at the time of booking.

6. Parking

Parking is included in the room rate for registered guests, subject to space availability.

7. Included Services

Buffet breakfast is included in rates that expressly state so. Spa, Restaurante Urumo, bar and additional experiences are charged separately unless they form part of an expressly contracted plan.

8. Liability

The Hotel is not responsible for valuables left in common areas or not stored in the in-room safe. Guests are responsible for damages caused to Hotel facilities.

9. Use of Facilities

Use of the pool, spa and other common areas is subject to the Hotel's internal schedules and regulations. The Hotel may restrict access for unaccompanied minors in certain areas.

10. Privacy

The processing of guests' personal data is governed by our Privacy Policy.

11. Governing Law

These terms are governed by Colombian law. Any dispute shall be submitted to the competent courts of the city of Bucaramanga, Santander, Colombia.

12. Modifications

The Hotel reserves the right to modify these terms at any time. The current version will always be available on this website.